Technology & operations leader with experience in IT Infrastructure and Application design/ development, 24X7 production support, heading the global infrastructure & cloud services business & delivery, with revenue and profitability goals. Complete P&L management and responsibility for service delivery, new business acquisition, capability/ capacity building, member management and customer experience management.
IT Infrastructure & Application-Operations management including service delivery, automation, solutions and pre-sales, transformation projects across – classic data center, cloud, Dev(sec)Ops, network, information security, tools, software engineering, digital workplace services, end-user support services and service management for global Fortune 500 clients
Led the business and built up the delivery infrastructure for traditional/classic as well as next-gen digital service delivery. Conceptualized, built and implemented best-of-breed cloud-based service transformation platforms with integrated autonomics-based automation and predictive analytics, and on-boarded multiple clients using dedicated and shared services execution in a global delivery model. Responsible for design, development and implementation of key digital IPs – CGI SiteReliability360 (hyper Automation & hybrid IT management platform), CGI ServiceInsight (real time predictive service analytics and integration platform), CGI CloudConnect (hybrid cloud migration platform) & CGI KnowledgeXchange (automation knowledge management, collaboration and gamification platform)
Core Competencies: total IT outsourcing, remote integrated (ML/AIOps, FinOps, AppOps+InfraOps) managed services, emerging technologies, hybrid cloud management, Dev(sec)Ops, full stack hyper-automation (Intelligent automation & robotic process automation), complex managed services technology solution engineering, enterprise risk, service management, governance, change and crisis management, creating value from scratch & introducing game changing platforms, talent transformation (re-skilling/ cross skilling), business/ solution engineering, strategic alliances & partner eco-system management and client experience management
Rahul has a Post Graduate Diploma in Management (MBA- Information Management) from SP Jain Institute of Management Research, Mumbai, India and a Doctor of Communication Design (Information Systems) from School of Information Arts and Technologies, University of Baltimore, Maryland, USA. Rahul is also PMP, ITIL Expert/ Masters and TOGAF 9.1 certified.